Payment Terms

Last Updated: September 30, 2026

At Janesee, we are committed to providing a secure, transparent, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept, our billing verification procedures, payment security practices, and other payment-related terms for purchases made through www.janesee.com.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

Digital Wallets

  • Apple Pay

  • Google Pay

  • Shop Pay

Alternative Payment Method

  • PayPal

The payment methods displayed during checkout are the payment options currently available for your order. Full payment authorization is required before an order can be processed and prepared for shipment.

2. Currency, Pricing, and Taxes

Unless otherwise stated, all prices displayed on our website are shown in British Pounds Sterling (GBP / £).

Orders placed through our website are charged and settled in British Pounds Sterling (GBP / £).

Your final order total will be clearly displayed at checkout and may include:

  • Product price

  • Applicable shipping charges

  • Promotional discounts, if applicable

  • Applicable taxes, where required by applicable law

If your payment method is issued in a currency other than GBP, your financial institution or payment provider may apply its own currency conversion rate or foreign transaction fee.

Any currency conversion, exchange rate, or foreign transaction fee applied by your bank, card issuer, or payment provider is determined solely by that institution and is not controlled or collected by Janesee.

3. Payment Security & Data Protection

Protecting your payment information is important to us.

Our checkout uses secure payment systems supported by trusted payment providers that employ industry-standard SSL/TLS encryption technologies to protect payment transactions.

Payment card information is processed by providers that comply with the Payment Card Industry Data Security Standard (PCI DSS). Janesee does not store your full credit card or debit card number on our website, databases, or servers.

4. Billing Verification & Fraud Prevention

To help protect customers and reduce unauthorized transactions, the billing information provided during checkout should match the information associated with your selected payment method whenever possible.

We may review, delay, or cancel an order if:

  • Payment authorization cannot be completed successfully.

  • Billing information appears incomplete or inaccurate.

  • A transaction is identified by fraud prevention or security screening systems.

  • Additional verification is required before shipment.

  • We are unable to verify important order information.

If an order cannot be completed for payment or security reasons, we will notify you by email whenever possible.

5. Payment Authorization

When you place an order, your payment method may be authorized immediately. Depending on your bank or payment provider, a temporary authorization hold may appear before the transaction is fully processed.

If an order is canceled before shipment, any applicable authorization hold or refund will be released according to your financial institution's standard processing timeline.

6. Failed or Declined Payments

If your payment is declined, please verify that:

  • Your payment information has been entered correctly.

  • Your billing information matches your payment method.

  • Sufficient funds or available credit are available.

If the issue continues, please contact your bank or payment provider for additional assistance.

Orders with unsuccessful or declined payments cannot be processed until valid payment authorization has been received.

7. Payment Disputes

If you believe you were charged incorrectly, notice an unauthorized transaction, or have any billing concerns, we encourage you to contact our customer support team before initiating a payment dispute or chargeback whenever possible.

We will review your request promptly and work with you to resolve the matter as efficiently as possible.

8. Order Confirmation

After your payment has been successfully completed, an order confirmation email will be sent to the email address provided during checkout.

Please review your confirmation carefully. If you notice any incorrect information, such as your shipping address, contact details, or ordered items, please contact us as soon as possible so we can assist you before your order is shipped.

If you do not receive your order confirmation email within a reasonable period, please check your spam or junk folder before contacting our customer support team.

9. Contact Information

If you have any questions regarding payments, billing, transaction security, or order charges, please contact us.

Brand Name: Janesee

Website: www.janesee.com

Business Address:

57A Grove Hill Road, London, SE5 8DF, United Kingdom

Customer Support Email:

hello@janesee.com

Customer Support Phone:

+44 794-171-2691

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM ET

Sunday and U.S. Public Holidays: Closed

We aim to respond to payment-related inquiries within 24–48 business hours.