Shipping policy

Last Updated: September 24, 2026

1. Order Processing Time

All orders placed through Janesee are processed within 1–3 business days.

Business days are Monday through Saturday, excluding public holidays.

Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

2. Shipping Destinations and Delivery Time

The total delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Our estimated delivery times are:

United States, United Kingdom, Canada, Australia, and New Zealand
Processing Time: 1–3 business days
Estimated Shipping Time: 6–9 business days
Total Estimated Delivery Time: 7–12 business days

Other International Destinations
Processing Time: 1–3 business days
Estimated Shipping Time: 7–12 business days
Total Estimated Delivery Time: 8–15 business days

Please note that delivery times are estimates and are not guaranteed.

Delivery delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Carrier delays
• Customs processing
• Incorrect shipping information
• Public holidays
• High order volumes

3. Shipping Costs

We provide Free Standard Shipping on eligible orders within our supported shipping regions.

Any applicable shipping fees will be clearly displayed at checkout before payment confirmation.

4. Shipping Origin and Fulfillment

Janesee is an online retail store serving customers internationally.

Orders are processed and shipped through our trusted fulfillment and logistics partners to provide reliable delivery service.

Depending on product availability and shipping destination, orders may be shipped from different fulfillment locations.

Janesee remains responsible for order processing, shipment coordination, delivery support, and customer service.

5. Tracking Information

Once your order has been shipped, a tracking number will be provided by email.

Please allow 24–72 hours for tracking information to update after shipment.

Orders may be delivered through reliable carriers, including USPS, Royal Mail, or other local delivery services depending on the destination.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you need to update your shipping address, please contact us within 12 hours after placing your order.

Once an order has been shipped, we are unable to modify the shipping address or redirect the package.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on the destination country's regulations.

Any customs fees or taxes charged by local authorities are the responsibility of the customer.

Customers are responsible for ensuring that the shipping information provided complies with local import requirements.

8. Delays, Missing, or Lost Packages

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to shipping carriers, customs processing, weather conditions, or other unexpected circumstances.

If your order has not arrived within 25 business days after shipment, please contact our customer support team.

If a package is confirmed lost by the carrier, we will work with you to provide an appropriate solution, including a replacement or refund where applicable.

9. Contact Information

If you have any questions regarding shipping, please contact us:

Store Name: Janesee
Email: hello@janesee.com
Phone: +44 794-171-2691
Business Address:
57A Grove Hill Road, London, SE5 8DF, United Kingdom

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GMT)

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.